You're an anonymous visitor. Click here to log in.

Help & Support

Help & Support

Need any help with our new webshop? Please contact your contact person for a personal tour through the webshop.

FAQ - Frequently Asked Questions

  • What is the minimum order amount?
    • The minimum order is:

      * The Netherlands, Belgium and Luxembourg €500

      * Germany and Austria €1000

      * France, Norway, Sweden, Denmark and UK €1500

      * Spain, Portugal and Italy €2000

      * Switzerland €2000 (Duties unpaid)

  • Which prices are shown in the Webshop?
    • All prices shown are nett prices.

  • How will I receive my order confirmation?
    • After submitting your purchase, you will immediately receive an overview of your order. The order confirmation will be sent after approval by our sales representative.

  • What are the methods of payment?
    • For the first purchase, we ask for payment in advance. As soon as the amount has been received on our bank account, we will ship the goods. For future orders, you can contact your sales representative to discuss the payment conditions.

  • How long will it take before the order is delivered?
    • We strive to prepare your order for transport within 48 hours of receipt. After that, the delivery time will depend on the time the transport company needs.

  • When will an order be delivered Free House?
    • The amount for free house delivery varies from country to country:

      * The Netherlands, Belgium and Luxembourg €500

      * Germany and Austria €1000

      * France, Norway, Sweden, Denmark and UK €1500

      * Spain, Portugal and Italy €2000

      * Switzerland €2000 (Duties unpaid)